About the IDEMIA eID

What is an Electronic ID or eID?

An electronic ID or eID is a digital credential powered by a selfie to prove who you are online. It is the ONLY online ID that ties back to the in-person proofing process when you applied for a driver’s license or state ID to prove your identity. For more information about the IDEMIA eID, click here.


What can the eID be used for?

The eID can be used to facilitate secure online transactions like applying online for benefits, securing tax refunds, transferring vehicle titles, and more.


How do I know if I am eligible to use an eID?

In order to enroll and use the eID, you must meet certain eligibility requirements, such as:

  1. You must have a valid and quality-scannable driver’s license or state-issued photo ID card.
  2. You must own a smartphone device.  
  3. You cannot use a jailbroken/rooted smartphone: this means you cannot use a device where the software has been manipulated to remove the restrictions and limitations imposed by the manufacturer.


How much does the eID cost?

Currently, this is a FREE app/service provided to you by your state agency to prove you are who you say you are for online government transactions.


Does the eID work with any smartphone?

The eID app is now device agnostic, meaning all IOS and Android smartphones are supported provided they run on IOS 10.2 or Android 6.x or later.


Does the eID replace my driver’s license?

No. The eID is not a replacement for your driver’s license or state issued ID.


Can the app be deleted and re-installed?


Installing & Enrolling Your eID

How do I find this in my app store?

To download the eID app, search for IDEMIA eID in your App Store or Google Play Store. 


I am having trouble the download/install process, what should I do?

If you are having trouble downloading and installing the IDEMIA eID app onto your smartphone, please delete the app and re-install.


What is the process for setting up my secure eID?

Once you download the app, follow these simple instructions for setting up your eID:

  • Download the IDEMIA eID app
  • Enter your phone number
  • Using the app, take a picture of the front of your driver’s license or state ID.
  • Flip your physical ID over and take a picture of the back of it
  • Using your phone, take a picture (selfie) to verify you match the photo on the physical ID
  • Finish up the app enrollment process by letting the DMV verify your data through the app


Why do I need to allow the app to send me notifications?

The app uses notification alerts including sounds and icon badges. You will need to be able to receive notification alerts to approve/deny secure online transactions. For instance, for taxpayers, once you register your eID with your Department of Revenue, you will receive a notification to approve or deny the processing of a tax return when it is filed in your name.


Why do I need to give the app permission to use my smartphone’s camera?

The app uses the camera for a number of security-related instances. For instance, during enrollment of your eID, you must use your camera to take photos of the front and back of your state ID along with your photograph (selfie).  To open the app and/or open notification alerts from your app, you will also need to use your smartphone’s camera to take your photograph (selfie).


Why am I having trouble photographing my ID?

Here are a few tips to ensure a good capture of your ID card:

  • Photograph your card in an area with good lighting
  • Try to avoid any bright reflections
  • If a glare appears on your card, tilt it slightly to remove the glare
  • Avoid covering up any of the edges of the card
  • Keep the camera steady while taking the picture – often we suggest placing it on a flat surface instead of holding it


Why am I having trouble getting through the selfie portion of the app registration?

This is the trickiest part of registration. We hope you understand this section of registration must keep to a high degree of accuracy to ensure your safety and security. We often encourage people to do the following:

  • Be sure your face is well lit
  • Ensure your background has even lighting
  • Minimize shadows behind your head and also on your face, but also avoid glare
  • Remove any head covering (like a hat or scarf) which might be providing shadows and/or covering part of your eyes
  • Make sure your hair is not covering your eyes
  • Elevate your phone a bit so you are slightly looking up at it
  • Lastly, if your phone is in case that is scratched or dirty where the camera lens is, we suggest cleaning and/or removing the phone from it’s case for this portion of registration


Why do I need to connect the dots when I am taking my photograph (selfie)?

We ask you to connect the dots to ensure you are a live person and not a video or still picture being used. By focusing on one dot at a time and moving your head to connect the random dots, the app is able to verify someone is not using a video or picture.


How do I connect the dots?

The selfie capture will have you move your head to connect the dots. Please note that once you have locked onto that dot, you must hold it there until the number changes to a purple check mark. Then you can move your head to the next dot. The dot you are supposed to connect to next enlarges and the next corresponding number appears in that dot. Once all of your dots are connected, a large checkmark will appear on screen.  If you get a red X and fail connecting the dots, please try again.  It’s important to note that you should keep your phone steady and only move your head to connect the dots.


Common Error Code Issues

If you are having trouble enrolling your eID, you might have received an error code.  Here are a few common error codes that can be overcome with these quick tips:


What do I do if I see an error code 10100?

This is a network connectivity issue.  In almost all cases, we have found it means that your Wi-Fi or Cellular connection is spotty.  We recommend that you move to an area where either Wi-Fi is available or a location where your cellular connectivity is stronger (2 bars or more).  If you do have a strong network connection, please contact our Help Desk.

Did you know there is a way to test your upload speed? There are apps in the app store available today that allow you to run tests on your download and upload speeds.


What do I do if I see an error code 60201?

This is a code related to the phone number verification section of enrollment. Here are a couple quick tips before contacting our Help Desk:

  1. Verify that you clicked the correct SMS URL link that you received after typing in and submitting your phone number. If you tried to register multiple times and accidentally clicked on the wrong SMS message, you would receive this error code
  2. Make sure you are using a standard messaging tool on either iOS or Android
  3. Also, does your phone plan include messaging?


Using Your eID

Where can I use the eID?

Currently, the eID is available for use in Alabama and Arizona.


Why am I having trouble getting my selfie to unlock the eID app?

While it is easier to answer this question over the phone, if you are unable to call our Help Desk, please try the following suggestions:

  • Be sure your face is well lit
  • Ensure your background has even lighting
  • Minimize shadows behind your head and also on your face, but also avoid glare
  • Remove any head covering (like a hat or scarf) which might be providing shadows and/or covering part of your eyes
  • Make sure your hair is not covering your eyes
  • Elevate your phone a bit so you are slightly looking up at it
  • Lastly, if your phone is in case that is scratched or dirty where the camera lens is, we suggest cleaning and/or removing the phone from its case for this portion of registration


What is a QR code? 

A QR code stands for a “Quick Response” code. Smartphone cameras can read them lightning-fast to extract information or URLs. You might already have seen them in magazine ads and on signage. 


Where do I find my QR code?

You will find a link to the QR code on the website of the participating business partner (i.e. DHS, DOR).  When you visit the participating agency/business website, there will be a button that says either “Login with eID” or “register your eID”.  Click that button which will then open up a QR code to scan.


How does the QR code work with my eID?

In the case of the IDEMIA eID, once you scan the QR code from any participating website using the eID app on your phone, your eID can privately tell the website who you are and that it’s safe to login. This is how you bypass entering those annoying usernames and passwords. And, none of your data leaves the phone until you see a Request Card and approve.  


Is a second device required to capture the QR code?

No, version 2 of this app now enables same-device login. If you are conducting all of your business from your phone.  Visit the website of the agency/business, then tap the “Login with eID” or “register your eID” button which will prompt the app to open and for you to use your selfie to open the app and confirm your identity.

Security & Privacy

How do I know that the IDEMIA eID is secure?

Because your identity is verified by your driver’s license issuing agency, you and only you are able to open the app. Your biometric data, i.e. your photograph or Touch ID, is what you use to unlock the app and access your eID; and the only way to access and respond to notification requests from government agencies.


Could someone use my photograph to unlock the eID app?

No. The mobile app has built in “liveness testing” technology to protect you against this type of identity theft. Once you open the app and take your photograph or “selfie,” you will be prompted to move your head to connect the dots. Please note that once the dot is locked on, you must hold it there until the number changes to a purple check mark and then move onto the next dot. The dot you are supposed to connect to highlights larger than the other dots showing.


What happens if my smartphone is lost or stolen?

If your smartphone is lost or stolen, your IDEMIA eID can only be unlocked via a real-time photograph (selfie), using the phone’s touch ID biometric unlock feature, and/or using a PIN.  Therefore, only you can access your eID and approve or deny the notification alerts sent to the eID app.


Will IDEMIA use my data for marketing purposes?

No. Your personal information will not be used for marketing purposes by IDEMIA or any third-party vendor. For more information, read the IDEMIA privacy statement here.

Arizona - Using Your eID for a Vehicle Title Transfer

Why am I using an eID for my title transfer?

The Arizona MVD has embarked on using new technology, the IDEMIA eID, to verify the identity of a buyer and seller of a title transfer. This allows you to skip the trip to the MVD, and be behind the wheel faster. Please visit https://www.azdot.gov/motor-vehicles/VehicleServices/Title/etitle-transfer for additional information.


Will this eID be good for multiple vehicle title transfers, or do I have to enroll and create a new eID each time?

The IDEMIA eID is a multi-use digital credential.  You can keep the IDEMIA eID on your phone for the next time you buy or sell a vehicle.  For additional information, please visit https://www.azdot.gov/motor-vehicles/VehicleServices/Title/etitle-transfer.


Who do I contact for questions about, or issues with, my vehicle title transfer?

Please contact the AZ DOT or visit https://www.azdot.gov/motor-vehicles/VehicleServices/Title/etitle-transfer.

Alabama - Using Your eID for State Tax Return Protection

I already have the Alabama eID app from last year, can I use that?

Alabama users who installed the eID App from last year (Alabama eID) will need to re-register using the new IDEMIA App. You should have received a notification alert on your phone asking you to upgrade and “re-register now”.  When you tap re-register now, you are redirected to the IDEMIA eID app in the App Store. You only need to re-register your app, you do not need to Opt in on the Alabama DOR website again. (i.e. scan the QR code on the DOR website)


Does the eID work on both my federal and state tax refunds?

No. Currently, the eID can only be used to securely lock down your state tax refund.


Will I get my state tax refund faster if I use the eID?

The IDEMIA eID typically reduces wait times. By registering for and using the eID, the Alabama Department of Revenue (ADOR) can quickly verify who you are and that the tax return filed is legitimate. This allows ADOR to push your tax return ahead of those who haven’t used an eID.  Last year, ADOR reported that individuals who used an eID received their refunds on average 60 percent faster than those who did not use an eID.


Who do I contact for information about the processing of my tax return?

Although you are using the IDEMIA eID to safeguard your Alabama state tax refunds, IDEMIA is not involved with processing your tax return. You should continue to reach out to the Alabama Department of Revenue for all tax return questions.


I have an accountant or tax preparer do my taxes for me. Can I still use the eID?

Yes. Your accountant or tax preparer will file your taxes as they normally do. Once your state taxes have been received by the Alabama Department of Revenue, you will receive a notification in the eID app alerting you to safely and securely verify your identity and complete the filing process.


What happens if I am filing jointly?

If you are filing jointly, as long as one of you has an eID, you can act on behalf of both taxpayers. (For example, if you have used the eID to register with the Department of Revenue, but your spouse has not, the joint return is protected by your eID, and you will receive the notification in your eID app to accept or deny the tax return filed.)


Can I use the eID again next year when I file my taxes?

Yes, you should be able to. As of right now, there are no plans to discontinue the use of the eID next year to lock down your tax refund in years to come. Over time, your eID will also be accepted on other government and commercial websites.


I just received a letter from the Alabama DOR that someone might have fraudulently filed a tax return in my name, should I create an eID?

Yes, we suggest you download the eID app and register yourself in the Alabama state tax refund protection program. With that eID registered, you will have the ability to quickly approve or deny that tax return for processing.



Who is IDEMIA?

IDEMIA, the global leader in Augmented Identity, has the ambition to provide a trusted environment enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect, travel and vote), in the physical as well as digital space.

Securing our identity has become mission critical in the world we live in today. By standing for Augmented Identity, we reinvent the way we think, produce, use and protect this asset, whether for individuals or for objects, whenever and wherever security matters. We ensure privacy and trust as well as guarantee secure, authenticated and verifiable transactions for international clients from Financial, Telecom, Identity, Public Security and IoT sectors.

With close to $3 billion in revenues and 14,000 employees around the world, IDEMIA serves clients in 180 countries. For more information, head to www.idemia.com. and follow @IdemiaGroup on Twitter.


Where is IDEMIA located?

IDEMIA is located in France. However, the Identity & Security Business Unit of IDEMIA, who is responsible for overseeing this app, is headquartered in Virginia with additional offices across the U.S.